AI automation + systems integration

Turn conversations and data into useful action.

afunify connects communications, AI, CRM and the tools your team already uses—so leads, requests, deadlines and follow-up move through one coordinated process.

Discuss an integration → See the working MVP

Integrated workflow Working MVP

A business signal arrivesCall, form, email or CRM event

↓

02
AI understands and preparesContext, intent and next action
↓

Business system updatesCRM, email or workflow

✓

Working Voice AI pilotReal calls through a public SIP number

European PortugueseDesigned for natural customer conversations

Integration-first architectureBuilt to connect with APIs and business systems

A working product, not just a presentation.

The current Voice AI pilot receives normal telephone calls, identifies known callers, captures structured information and creates an operational follow-up.

Voice AI MVP

One foundation. Multiple workflows.

The communication, AI and data foundation stays modular. Each customer activates only the channels, integrations and actions its process needs.

AsteriskPythonOpenAI RealtimeDockerAWSZadarma SIP

01 / IDENTIFY Caller context

Match the caller to customer information and the relevant business process.

02 / TRIAGE Inbound triage

Understand the reason, urgency and appropriate destination before involving the team.

03 / CAPTURE Service request

Collect the reason, location, urgency and supporting details in European Portuguese.

04 / COMPLETE Structured follow-up

Ask for consent, then record the outcome and send an authorised summary and transcript.

Integration work built around the process.

The goal is not to replace every system. It is to connect the right ones and remove the manual steps between them.

AI customer operations

Inbound triage, outbound confirmations, website assistants and structured follow-up across customer channels.

CRM & workflow automation

Customer segmentation, campaigns, appointments, tasks, alerts and dashboards connected to operational data.

Voice & communications AI

Inbound and outbound voice, SIP, routing, human handoff, transcription and quality workflows.

Integration first

Keep the systems that already work.

afunify provides the integration layer between the customer conversation and the business action behind it.

ChannelsVoice, web, email or messaging

afunifyAI automation workflow

Business dataCRM, contacts & billing

Business actionTasks, documents, alerts & reports

Built by experience Voice meets software.

Andre Fernandes

I’m a Voice and Unified Communications engineer with 14 years of experience in enterprise communications. I created afunify to bring that telephony background together with AI, APIs and business-system integration.

The focus is simple: build solutions that fit the customer’s existing environment and complete a useful process from end to end.

CCIE Collaboration #62465

Have a business process worth automating?

Available for pilot projects and integration work.

afernandes@afunify.com →